FAQ
1. Where are you based?
We are based in Guangzhou, China, one of the largest sourcing and distribution hubs for human hair products. We work directly with trusted factories and suppliers across China to ensure stable quality and competitive pricing.
⸻
2. Are your products 100% human hair?
Yes. All our hair products are made from 100% real human hair. No synthetic fiber is mixed. The hair can be dyed, bleached, curled, straightened, and styled properly with professional care.
⸻
3. What types of human hair do you supply?
We supply a wide range of wholesale human hair products, including:
• Body Wave
• Deep Wave
• Straight Hair
• Curly & Water Wave
• Pixie Curl
• Machine Weft Bundles
• Custom textures upon request
⸻
4. Do you sell wholesale or retail?
We mainly focus on wholesale and bulk orders, but we also accept retail orders. Wholesale buyers enjoy better pricing, stable supply, and customized support.
⸻
5. What is your minimum order quantity (MOQ)?
Our MOQ depends on the product type:
• Wholesale orders: MOQ varies by hair type and length
• Retail orders: No MOQ
Please contact us on WhatsApp for exact MOQ details.
⸻
6. Can I customize the hair (length, texture, packaging)?
Yes. We support custom orders, including:
• Length mix
• Texture selection
• Private label / branding
• Custom packaging (bags, boxes, logos)
Customization is available mainly for wholesale orders.
⸻
7. Where do you ship from?
All orders are shipped directly from China using international express couriers such as DHL, FedEx, UPS, or other reliable logistics partners.
⸻
8. How long does shipping take?
Shipping time depends on the destination:
• Processing time: 2–5 business days
• Delivery time: 5–10 business days (average)
Exact delivery time will be confirmed before shipment.
⸻
9. How much is the shipping cost?
✅ Retail Orders
Shipping is FREE for all retail orders.
⸻
📦 Wholesale Orders
Shipping cost for wholesale orders depends on:
• Total weight and volume of the shipment
• Destination country
• Selected courier (DHL, FedEx, UPS, etc.)
The exact shipping cost will be calculated and confirmed with you before payment.
⸻
10. What payment methods do you accept?
We accept multiple secure payment methods, including:
• Bank Transfer
• Wise
• PayPal
• Other methods upon discussion
⸻
11. Can I visit your office or factory in China?
Yes. Serious wholesale buyers are welcome to visit us in China by appointment. We also provide factory visit videos and live inspections for overseas clients.
⸻
12. What is your quality control process?
Every order goes through strict quality checks before shipment, including:
• Texture consistency
• Length measurement
• Shedding & tangling check
• Packaging inspection
Our goal is long-term cooperation, not one-time sales.
⸻
13. What is your return or refund policy?
Returns are accepted within 7 days of delivery for unused hair in original condition.
Custom and wholesale orders may have different terms. Please review our Return Policy or contact us before placing an order.
⸻
14. How can I contact you?
You can contact us anytime via:
• WhatsApp
• Email
• Contact form on our website
Our team responds as quickly as possible.
⸻
15. Why choose you as a human hair supplier in China?
• Based in China
• Direct sourcing from factories
• Competitive wholesale prices
• Real inspection & market experience
• Reliable international shipping
• Long-term business support